Pivacy Policy
App Movistar Prosegur Alarmas.

Privacy Policy Aplication Movistar Prosegur Alarmas.

Basic Information

Data controller: Movistar Prosegur Alarmas, S.L. (“MOVISTAR PROSEGUR ALARMAS”). 

Address: Calle Pajaritos, 24, 28007, Madrid (Spain). 

Email: dpo@movistaralarmasprosegur.com  

Main purpose of data processing: the purpose will be to manage your registration and access to the MOVISTAR PROSEGUR ALARMAS Customer Portal, allowing you to view contracts and invoices information, and to carry out arrangements for the service you have taken out. 

Legitimisation: the data will be processed on the basis of the execution of the contract between the parties, their consent and legitimate interest. 

Potential data recipients: 

  • Public authorities, Security Forces and Corps, judges or courts. 

  • Companies of the “PROSEGUR Group”, and companies of the Telefónica Group under the MOVISTAR brand.  

  • Other subcontractors for installation, incident management and other services. 

Data protection rights: you may withdraw the consent granted at any time for the personal data processing activities performed by MOVISTAR PROSEGUR ALARMAS and exercise, at your discretion, your rights of access, amendment, erasure, opposition or limitation to data processing, data portability, and not being subject to automated decisions. You can exercise these rights by sending a request to Movistar Prosegur Alarmas España, S.L. by post at Calle Pajaritos 24, 28007, Madrid (Spain), or to the following email address: protecciondedatos@movistarproseguralarmas.com, attaching a copy of your ID card (DNI) or government-issued identity document. 

 

Additional Information

1. Information about MOVISTAR PROSEGUR ALARMAS 

1.1. Data Controller 

This document regulates the privacy policy of the MOVISTAR PROSEGUR ALARMAS Customer Portal (the “Portal”).  

MOVISTAR PROSEGUR ALARMAS offers a wide range of security products and services for both residential and businesses. 

The company's identification details are provided below: 

  • Business name: Movistar Prosegur Alarmas, S.L. 

1.2. Scope  

This privacy policy governs the data processing activities undertaken by MOVISTAR PROSEGUR ALARMAS in relation to customers and/or users who access or transfer information through the Portal. Therefore, this privacy policy contains information on the processing of data corresponding to the different categories of the data subjects mentioned.  

 

2. Purposes and legitimisation 

You are hereby informed that all the data that MOVISTAR PROSEGUR ALARMAS requests or may request from you are required for the purposes described in this privacy policy and failing to provide them would make it impossible to contact you or handle the request made with MOVISTAR PROSEGUR ALARMAS. Furthermore, MOVISTAR PROSEGUR ALARMAS reserves the right to refrain from responding or handling requests that do not include the data requested. 

You hereby guarantee the accuracy of the personal details provided to MOVISTAR PROSEGUR ALARMAS.  

Furthermore, if you, as a customer of MOVISTAR PROSEGUR ALARMAS and user of the MOVISTAR PROSEGUR ALARMAS Customer Portal, provide identification data of contact persons, who are people that you trust, in order to enable the services offered by MOVISTAR PROSEGUR ALARMAS, you guarantee (i) that you have previously informed the owners of the data of the points contained in article 13 of the GDPR, and (ii) that you have obtained the consent of the data subject unequivocally, in accordance with the requirements of Article 7 and recitals 32, 42 and 43 of the GDPR. 

From time to time, MOVISTAR PROSEGUR ALARMAS may ask that you revise and update the personal data it has about you.  

The purpose for processing this data is to manage your registration and access in the MOVISTAR PROSEGUR ALARMAS Customer Portal, granting you access to its features; such as:  

  • Viewing contracts 

  • Viewing and downloading invoices 

  • Modifying your profile data and allowing you to change your location. 

  • Contacting technical support  

  • Viewing the technical appointments that have taken place 

  • Verifying your identity by using the password 

  • When you activate a SOS or a countdown in ContiGo, we will access your location while the app is in foreground and background

MOVISTAR PROSEGUR ALARMAS will process your personal data, on the basis of the establishment or execution of the contract between you and MOVISTAR PROSEGUR ALARMAS, your consent and legitimate interest.  

Please refer to the website www.movistarproseguralarmas.es for more useful information about the services furnished by MOVISTAR PROSEGUR ALARMAS.   

The following is a description of the purposes and legal grounds for processing your personal data: 

 

i. Legitimisation for performance of the service contract between you and MOVISTAR PROSEGUR ALARMAS or application of pre-contractual measures: 

  1. If you, as a customer, register in the MOVISTAR PROSEGUR ALARMAS Customer Portal, undertake the administrative tasks that arise from the management of the registration and registration in said platform.  

  2. To manage the contractual relationship with you and ensure the provision of the services offered by the MOVISTAR PROSEGUR ALARMAS Customer Portal. 

 

ii. Legitimacy on the grounds of express consent: 

  1. Transfer of data, by MOVISTAR PROSEGUR ALARMAS, to companies of the Prosegur Group (additional information at https:// www.prosegur.com) and Telefónica Group companies under the Movistar brand (more information at https://www.movistar.es/privacidad), for them to send commercial communications, by any means, of products and services of both Groups and to receive discounts and special offers. 

  1. Transfer of data, by MOVISTAR PROSEGUR ALARMAS, to companies in the financial, insurance, energy and real estate sectors, in order to send your commercial communications, by any means, and to receive discounts and special offers. 

  1. Sending, by MOVISTAR PROSEGUR ALARMAS, by any means, of commercial communications of products and services other than those acquired from the Prosegur Group, products or services of the Telefónica Group marketed under the MOVISTAR brand or from third parties, in the telecommunications, audiovisual, cybersecurity, financial, insurance, mobility, energy and real estate sectors, in order to receive discounts and special offers. More information about Prosegur Group in the following link: https://www.prosegur.com and about the products and services marketed under the MOVISTAR brand at the following link: https://www.movistar.es . 

 

iii.Legitimacy on the grounds of the legitimate interests of MOVISTAR PROSEGUR ALARMAS:  

  1. Sending commercial communications related to MOVISTAR PROSEGUR ALARMAS products and services similar to those acquired. In this case, the legitimate interest of MOVISTAR PROSEGUR ALARMAS is based on keeping you informed of and introducing you to products or services that may be of interest to you. 
  2. Using your personal data to assess the interested party's usage of the Customer Portal. In this case, the legitimate interest of MOVISTAR PROSEGUR ALARMAS is based on its interest in improving the customer experience. 
  3. Profiling based on personal data or on anonymised or aggregated data to calculate the degree of readiness to acquire other products or services that may be of interest to you, as well as the likelihood of cancelling the services under contract and the assignment of an assessment. In this case, the legitimate interest of MOVISTAR PROSEGUR ALARMAS is based on its interest in customer loyalty. 
  4. Carrying out business process automation projects to improve the products and services offered by MOVISTAR PROSEGUR ALARMAS. The legitimate interest in this case would be to improve the efficiency and productivity of the activity of MOVISTAR PROSEGUR ALARMAS. 

 

3. Access to data by third parties 

The personal data that you provide to MOVISTAR PROSEGUR ALARMAS may be sent to the following recipient categories: 

  • Third parties to whom MOVISTAR PROSEGUR ALARMAS is obliged to transfer information, such as public authorities, Security Forces and Corps, judges or courts; these communications will be made on the basis of compliance with a legal obligation; 

  • Companies of the “PROSEGUR Group” whose information can be found in the following link: https://www.prosegur.com), and Telefónica Group companies under the MOVISTAR brand name whose information can be found in the following link https://www.movistar.es.  

  • Subject to your prior consent, (i) to the Prosegur Group whose information can be found at the following link: https://www.prosegur.com, (ii) to the Telefónica group entities operating under the MOVISTAR brand, information about which can be found at the following link https://www.movistar.es and (iii) to third parties with which partnership agreements have been signed, for the purpose of sending you commercial communications so that you may benefit from discounts and special offers in the financial, insurance, energy and real estate sectors. 

They may also access the data of MOVISTAR PROSEGUR ALARMAS customers and MOVISTAR PROSEGUR ALARMAS service suppliers, with whom this company has arranged the services of (i) professional advice, (ii) administrative management, (iii) systems maintenance, (iv) logistics, (v) marketing, (vi) installation, (vii) digital services and (viii) marketing. 

The service providers indicated above may be located in countries with a level of data protection not comparable to that of Europe, although MOVISTAR PROSEGUR ALARMAS will have the appropriate safeguards to carry out such international data transfers. You can obtain a copy of these safeguards by sending an email to the following address: dpo@movistarproseguralarmas.com. 

 

4. Data storage 

The storage period of your data will be conditional on the duration of your relationship with MOVISTAR PROSEGUR ALARMAS and the legally established periods. The criteria that MOVISTAR PROSEGUR ALARMAS uses to define your data storage periods have been established in line with the requirements established in the applicable legislation, regulations and guidelines, in addition to the operating requirements of MOVISTAR PROSEGUR ALARMAS relating to the proper management of the relationship with the users of the Portal. 

In particular, your data will not be retained for a period exceeding six (6) years from the end of any possible contractual relationship between you and PROSEGUR, the above period having been set in accordance with Art 30 Commercial Code, except for images and, where appropriate, sounds, which are captured by systems that will be retained for a maximum period of thirty (30) days, as established in art. 22.3 of the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights.  

Notwithstanding the foregoing, in the event that legal proceedings are taken against you, your data may be stored for the additional period of time required until the final legal ruling is issued.

 

5. Your data protection rights 

You can contact MOVISTAR PROSEGUR ALARMAS, whenever you think it necessary, to exercise your rights of access, rectification, cancellation, limitation and opposition, in addition to the right of portability and to not be subject to automated decisions, by writing to Movistar Prosegur Alarmas, S.L. at Calle Pajaritos, 24, 28007, Madrid (España), or to the following email address: protecciondedatos@movistarproseguralarmas.com, attaching a copy of your ID card (DNI) or government-issued identity document. 

Furthermore, you are hereby informed that you may withdraw your consent whenever you wish by contacting MOVISTAR PROSEGUR ALARMAS, at the address or email address mentioned above. 

Finally, in the event that you would like to receive further information on your data protection rights or would like to file a claim, you can contact the Spanish Data Protection Agency at Calle Jorge Juan, 6, 28001, Madrid to safeguard your rights.  

 

6. Data security 

MOVISTAR PROSEGUR ALARMAS has appropriate policies and technical and organisational measures in place to safeguard and protect your personal data against illegal or unauthorised access, accidental loss or destruction, damage, use or illegal or unauthorised dissemination.  

We will also take all the reasonable measures to ensure that our staff and employees who have access to your personal data have received appropriate training. 

In any case, the user is hereby informed that any disclosure of data online is not completely secure and, therefore, he/she proceeds at his/her own risk. Although we will do our utmost to protect your personal data, MOVISTAR PROSEGUR ALARMAS cannot guarantee the security of the personal data sent via the Portal. 

 

© 2021 Movistar Prosegur Alarmas, S.L. Todos los derechos reservados.