Privacy Policy

SMART Application Privacy Policy

Purpose

• If you, as a customer, register on the online store platform, perform the administrative tasks arising from the management of your registration on said platform.
• Manage the contractual relationship with you and ensure the provision of the services offered by the MPA Platform.
• Manage remote access to your security system via your mobile device, allowing you to access its features, such as access to images from various detectors, live access to your cameras, reviewing recordings, connecting or disconnecting the security system from anywhere, as well as activating audio recording in your business when you leave your alarm connected, although once this device is disconnected, audio recording will be automatically disabled.
• Manage the sending and receiving of service and security alerts and notifications (such as reminders to connect the alarm on high-risk dates, configuration recommendations, and app usage guides) related to the current status of the installed alarm.
• Enable management of the smart device, Movistar Smart WiFi Router, as well as access to its features, such as sending notifications.
• Enable access to the features included in the MPA Intelligent Recognition service, if contracted.
• Use the Panic Button and Countdown features, provided that the user requests and grants the necessary access permissions.
• Manage technical incidents with the App, as well as complaints and queries from its customers and users.

Purpose

• Transfer of data by MPA to companies in the Prosegur Group (additional information at https://www.prosegur.com) and to companies in the Telefónica Group under the Movistar brand (more information at https://www.movistar.es/privacidad), so that they can send commercial communications, by any means, about the products and services of both Groups and to receive discounts and promotional benefits.
• Transfer of data by MPA to companies in the financial, insurance, energy, and real estate sectors so that they can send you commercial communications by any means and so that you can receive discounts and promotional benefits.
• Sending, by MPA, by any means, commercial communications about products and services other than those contracted from the Prosegur Group, products or services from the Telefónica Group marketed under the MOVISTAR brand or from third parties in the telecommunications, audiovisual, cybersecurity, financial, insurance, mobility, energy, and real estate sectors, in order to receive discounts and promotional benefits. For more information about the Prosegur Group, please visit the following link: https://www.prosegur.com and for products and services marketed under the MOVISTAR brand, please visit the following link: https://www.movistar.es.
• If you decide to link MPA services to a smart device that offers this option (such as smart speakers, etc.), your data will be processed for the purpose of managing these features.
  When using smart speakers, you will be asked to provide the country and postal code of the device. This information will be used by MPA to adapt information about security events to the corresponding language and time zone. However, as a user, you can authorize or reject the use of this information at any time through the settings of your smart speaker application.
• In the event that you decide to link MPA services to your Movistar Smart WiFi Router and share third-party data for the use of this service, you guarantee that you have obtained their consent.

Purpose

• Sending commercial communications related to MPA products and services similar to those contracted. In this case, MPA’s legitimate interest is based on keeping you informed and updated about products or services that may be of interest to you.
• Using your personal data to assess the degree of use of the Platform by the data subject. In this case, MPA’s legitimate interest is based on its interest in improving the customer experience.
• Sending notifications through instant messaging applications, such as WhatsApp Business, for the purpose of managing and claiming an outstanding debt with MPA.
• Carry out profiling based on your personal data or on anonymized or aggregated data to calculate the likelihood of purchasing other products or contracting other services that may beof interest to you,  as well as the propensity to cancel contracted services and the assignment of an evaluation. In this case, MPA’s legitimate interest is based on its interest in retaining its customers.
• Undertake business process automation projects to improve the products and services offered by MPA. The legitimate interest in this case would be to enhance the efficiency and productivity of MPA’s operations.
• Communicate your personal data to Telefónica de España S.A.U. and Telefónica Móviles España for the purpose of conducting internal analyses on the effectiveness of commercial campaigns related to MPA products, services, and solutions, and to avoid commercially targeting customers who are already using our services.

5. Access to data by third parties

The personal data you provide to MPA may be communicated to the following categories of recipients:

• Third parties to whom MPA is obliged to transmit information, such as public authorities, law enforcement agencies, judges, or courts; this communication will be carried out on the basis of compliance with a legal obligation;
• Companies belonging to the “PROSEGUR Group,” whose information can be found at the following link: https://www.prosegur.com, and companies belonging to the Telefónica Group under the MOVISTAR brand, whose information can be found at the following link: https://www.movistar.es.
• Subject to your prior consent, (i) to the Prosegur Group, whose information can be found at the following link: https://www.prosegur.com, (ii) to the entities of the Telefónica group operating under the MOVISTAR brand, whose information can be found at the following link https://www.movistar.es, (iii) to third parties with whom collaboration agreements have been signed, for the purpose of sending you commercial communications that allow you to participate in discounts and promotional advantages in the financial, insurance, energy, and real estate sectors, and (iv) if you decide to link MPA services to a smart device that has this option available (such as smart speakers, smart Wi-Fi routers, televisions, etc.), there will be an exchange of information with your device which, in the case of smart speakers, may involve a transfer of data to countries whose legislation does not guarantee an adequate level of data protection. We therefore recommend that you consult the privacy policy of your smart device. This information exchanged with your smart device will consist of:
  • A token or identification code for authenticating your MPA user account, so that you do not have to enter your username and password every time you want to use this feature.
  • The actions you request from your smart device to MPA (for example, activating the alarm, taking a photo, etc.).
  • The security events you request to be read by your smart device.

Likewise, MPA's service providers, with whom this entity has contracted the services of (i) professional advice, (ii) administrative management, (iii) system installation and maintenance, (iv) incident management, (v) hosting, (vi) logistics, (vii) marketing, (viii) digital services, (ix) commercialization, and (x) collection management.

Service providers may be located in countries with a level of data protection that is not comparable to that in Europe, although MPA will have adequate safeguards in place to carry out such international data transfers. You can obtain a copy of these safeguards by sending an email to the following address: dpo@movistarproseguralarmas.com.

6. Data retention

The retention period for your data will be determined based on the duration of your relationship with MPA and the periods established by law. In this regard, the criteria used by MPA to set the retention periods for your data have been determined in accordance with the requirements established in the applicable legislation, regulations, and regulatory guidelines, as well as MPA's operational requirements related to the proper management of the relationship with Platform users.

In particular, your data will not be retained for more than six (6) years from the end of any possible contractual relationship between you and PROSEGUR, the above period having been set in accordance with Article 30 of the Commercial Code, with the exception of images and, where applicable, sounds, which are captured by systems that will be retained for a maximum period of thirty (30) days, as established in Article 22.3 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights.

Notwithstanding the foregoing, in the event that there is ongoing legal proceedings in relation to you, your data may be retained for the additional time necessary until a final court decision is obtained.

7. Your data protection rights

You may contact MPA at any time to exercise your rights of access, rectification, erasure, restriction, objection, as well as the right to data portability and not to be subject to automated decisions, by sending a request to MOVISTAR PROSEGUR ALARMAS, S.L. at Calle Herberto Gut 12, 28007, Madrid (Spain), or to the following email address: protecciondedatos@movistarproseguralarmas.com. You are also informed that you may revoke your consent at any time by contacting MPA at the above address or email address.

Finally, if you would like more information about your data protection rights or need to file a complaint, you may contact the Spanish Data Protection Agency, located at Calle Jorge Juan, 6, 28001, Madrid, in order to safeguard your rights.