Privacy policy
Data controller: MOVISTAR PROSEGUR ALARMAS, S.L. (hereinafter, "MPA")
Address: Calle Herberto Gut 12, 28007, Madrid (Spain).
Email: dpo@movistarproseguralarmas.com
Main purpose of the processing: the purpose will be to manage your registration on the MPA customer platform, allowing you to access the functionalities it incorporates, among which are the following: remotely control the security system through mobile devices, access images and recordings, connect or disconnect the security system, link smart devices, activation of the functionalities of the ContiGo service, such as "Panic Button" and "Countdown", check invoices, receive alerts and notifications.
Legitimate basis: the data will be processed based on the execution of the contract between the parties, their consent and legitimate interest.
Potential recipients of the data:
- Public authorities, Security Forces and Corps, judges or courts.
- Companies of the "PROSEGUR Group", and companies of the Telefónica Group under the MOVISTAR brand.
- Other subcontractors for installation, incident management and other service provision.
Data protection rights: you can revoke at any time the consent granted for the processing of personal data by MPA, as well as exercise, if you are interested in doing so, your rights of access, rectification, deletion, opposition, limitation of data processing, data portability, as well as not to be subject to automated decisions. You can do so by sending a request to MOVISTAR PROSEGUR ALARMAS, S.L. at Calle Herberto Gut 12, 28007, Madrid (Spain), or to the following email address: protecciondedatos@movistarproseguralarmas.com, attaching a copy of your ID card or documentation proving your identity.
1. MPA Information
This document regulates the privacy policy of MPA's client platform accessible through mobile applications and websites (hereinafter the "Platform"). In this regard, this privacy policy regulates the data processing carried out by MPA in relation to customers and/or users interested in the Platform, who access or transmit information through it. It therefore reflects the information relating to the processing with respect to the different categories of data subjects indicated.
For your information, the company's identification data is collected below:
- Company name: Movistar Prosegur Alarmas, S.L.
- NIF: B87222006
- Address: Calle Herberto Gut 12, 28007, Madrid (Spain)
- Contact Data Protection Officer: dpo@movistarproseguralarmas.com
2. Purposes and legitimacy
You are informed that all the data that MPA requests or may collect from you is necessary for the purposes described in this privacy policy and failure to provide them may make it impossible for you to contact you or manage the request you make to MPA. Likewise, MPA reserves the right not to respond to or process requests that do not include the data requested.
You guarantee the veracity of the personal data provided to MPA.
Likewise, in the event that you, as a customer of MPA and user of the MPA Application, and in order to enable the services offered by MPA, provide identification data of contact persons, which may belong to your area of trust, you guarantee (i) that you have previously informed the data subjects of the points contained in article 13 of the GDPR, and (ii) that it has obtained the consent of the owner of the same unequivocally, in accordance with the requirements contained in Article 7 and in recitals 32, 42 and 43 of the GDPR.
MPA may periodically request that you review and update the personal data it holds about you.
The processing of this data will be carried out for the purpose of managing your registration, registration and use of the MPA Platform, allowing you to access the functionalities it incorporates, including the following:
(i) remote access to the security system installed through your mobile device, allowing you to take images from various detectors, access your cameras live, review recordings, connect or disconnect the security system from anywhere, as well as activate audio recording in your business when you leave your alarm connected, although, once this device is disconnected, Audio recording will be automatically disabled.
We inform you that in order to access these functionalities, it is required that you grant permissions to access videos, photos, multimedia files and sounds of the device through the Application, and it will not be possible to provide the service offered by the Application in the event of denial.
(ii) linking smart devices (e.g. mobile phones, smart speakers or the Movistar Smart Wifi Router, among others).
- In case of using smart speakers, you will be asked to access the country and zip code of the device. This information will be used by MPA to tailor information about security events to the relevant language and time zone. The information exchanged with the smart devices will consist of:
- A token or identification code for the authentication of your MPA user account, so that you do not have to enter your username and password every time you want to use this functionality.
- The actions you request from your smart device to MPA (e.g., activate the alarm, take a photo, etc.)
- Security events that you request to be read by your smart device.
- In the event that you decide to link MPA's services to your Movistar Smart Wifi Router and share data from third parties for the use of this service, you guarantee that you have obtained their consent.
- In the event that you decide to view the images captured by the MPA security system on your television, through the Telefónica Movistar + application, your data will be transferred to Telefónica España S.A. for this purpose.
(iii) view contracts, services and payment methods.
(iv) consult and download invoices.
(v) modify the contact details for warnings in the event of alarm triggers.
(vi) receiving alerts and notifications.
(vii) activate and use various functionalities of the ContiGo service, such as the "Panic Button" and "Countdown", which are described below:
- Panic Button: in case of emergency, through the press of a button in the mobile APP, the user will activate an emergency protocol that will allow the operator of the MPA Alarm Receiving Center (ARC) (a) to display the positioning of the user's mobile phone and (b) to display a video and audio clip from the terminal's camera and microphone, as long as the user has granted the corresponding access permissions of the application to the device's GPS, camera and microphone.
- Countdown: allows you to establish a time period, after which, without being cancelled by the user, an emergency protocol will be activated that will allow the operator of the MPA Alarm Receiving Center to display the positioning of the user's mobile phone, as long as the user has granted the corresponding access permissions of the application to the device's GPS.
Users will be able to disable the permissions for the ContiGo app's access to the device's geopositioning, camera and microphone at any time, although the functionalities incorporated in the application may be limited or impeded.
(viii) use MPA's Intelligent Recognition system if you have contracted it. This system consists of the identification of events through automated video analysis with artificial intelligence, and the reception of alerts and video clips in real time through the Application, contributing to the improvement of comfort in the home. The system can perform:
- Recognition of movement of people and pets: It allows differentiating whether the event has been originated by a person, animal or thing.
- Sound recognition: It allows you to recognize different sounds, such as baby crying, dog barking, glass breakage, alarm, etc.
More information about the services offered by MPA can be found on the www.movistarproseguralarmas.es website.
The different purposes for which your personal data are processed and the bases that legitimize the processing are described below:
|
PURPOSE |
BASIS OF LEGITIMACY |
In the event that you, as a customer, register on the online store platform, carry out the administrative tasks that arise from the management of the registration and registration on said platform. |
Execution of the service contract with MPA or application of pre-contractual measures |
To manage the contractual relationship with you and ensure the provision of the services offered by the MPA Platform. |
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Manage remote access to your security system through your mobile device, allowing you to access the functionalities it incorporates, such as access to images from various detectors, live access to your cameras, review recordings, connect or disconnect the security system from anywhere, as well as activate audio recording in your business when you leave your alarm connected, However, once this device is disconnected, audio recording will be automatically disabled. |
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Manage the sending and receiving of alerts and notifications related to the current status of the installed alarm. |
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Allow the management of the smart device, Movistar's Smart Wifi Router, as well as access to the functionalities it incorporates, such as sending notifications. |
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Allow access to the functionalities incorporated in MPA's Intelligent Recognition service, in case of contracting it. |
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Use the Panic Button and Countdown functionalities, provided that the user requests and grants the necessary access permissions. |
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Manage technical incidents of the App, as well as complaints and queries from its customers and users. |
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Linking MPA services to a smart device that has this capability available (such as smart speakers), whenever requested by the user. |
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Transfer of data, by MPA, to companies of the Prosegur Group (additional information in https://www.prosegur.com) and to the companies of the Telefónica Group under the Movistar brand (more information in https://www.movistar.es/privacidad), so that they can send commercial communications, by any means, of products and services of both Groups and to be able to receive discounts and promotional advantages. |
Consent |
Transfer of data, by MPA, to companies in the financial, insurance, energy and real estate sectors, in order to send commercial communications, by any means, and to be able to receive discounts and promotional advantages. |
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Forwarding, by MPA, by any means, of commercial communications of products and services other than those contracted by the Prosegur Group, products or services of the Telefónica Group marketed under the MOVISTAR brand or of third parties, in the telecommunications, audiovisual, cybersecurity, financial, insurance, mobility, energy and real estate sectors and thus be able to receive discounts and promotional advantages. More information about the Prosegur Group at the following link: https://www.prosegur.com and the products and services marketed under the MOVISTAR brand at the following link: https://www.movistar.es. |
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In the event that you decide to link MPA's services to a smart device that has this possibility available (such as, for example, smart speakers, etc.), your data will be processed for the purpose of managing these functionalities. |
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In the event that you decide to link MPA's services to your Movistar Smart Wifi Router and share data from third parties for the use of this service, you guarantee that you have obtained their consent. |
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In the event that you decide to view the images captured by the MPA security system on your television, through the Telefónica Movistar + application, your data will be transferred to Telefónica España S.A. for this purpose. |
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Sending commercial communications related to MPA products and services similar to those contracted. In this case, MPA's legitimate interest is based on keeping you informed and updated on products or services that may be of interest to you. |
Legitimate Interest |
Use your personal data to assess the extent to which the data subject uses the Platform. In this case, MPA's legitimate interest is based on its interest in improving the customer experience. |
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Sending communications through instant messaging applications, such as WhatsApp Business, in order to manage and claim an existing outstanding debt with MPA. |
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Carry out profiling based on your personal data or based on anonymized or aggregated data, to calculate the predisposition to purchase other products or contract other services, which may be of interest to you, as well as the propensity to cancel the contracted services and the assignment of an evaluation. In this case, MPA's legitimate interest is based on its interest in building customer loyalty. |
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Carry out business process automation projects to improve the products and services offered by MPA. The legitimate interest in this case would be to improve the efficiency and productivity of MPA's activity. |
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Communicate your personal data to Telefónica de España S.A.U. and Telefónica Móviles España, in order to analyse internal techniques on the effectiveness of commercial campaigns carried out for MPA products and services and solutions and to avoid having a commercial impact on customers who are already enjoying our services. |
3. Origin of the data
The personal data that MPA processes in the exercise of its activity are:
- Provided by the interested party himself, at the time of contracting or through the app; or
- Collected automatically through the use of the Platform and/or devices connected to it; or
- MPA collaborating entities.
In this regard, we inform you that in order to access the functionality of remote access to the security system through your mobile device, you are required to grant permissions to access videos, photos and multimedia files of the device through the MPA application, and it will not be possible to provide the service offered by the application if it is denied.
In this way, only the data strictly necessary for the fulfilment of the above purpose will be processed.
4. Third-party data access
The personal data you provide to MPA may be communicated to the following categories of recipients:
- Third parties to whom MPA is obliged to transmit information, such as public authorities, Law Enforcement Agencies, judges or courts, this communication will be made on the basis of compliance with a legal obligation;
- Companies of the "PROSEGUR Group" whose information can be found at the following link: https://www.prosegur.com), and companies of the Telefónica Group under the MOVISTAR brand whose information can be found at the following link https://www.movistar.es.
- subject to your prior consent, (i) to the Prosegur Group whose information can be found at the following link: https://www.prosegur.com, (ii) to the entities of the Telefónica group that operate under the MOVISTAR brand, whose information can be found at the following link https://www.movistar.es, (iii) to third parties with which collaboration agreements have been signed, in order to send you commercial communications that allow you to participate in discounts and promotional benefits from the financial, insurance, energy and real estate sectors, and (iv) in the event that you decide to link MPA's services to a smart device that has this possibility available (such as, for example, smart speakers, smart wifi router, television, etc.), there will be an exchange of information with your device which, in the case of smart speakers, It may involve a transfer of data to countries whose laws do not guarantee an adequate level of data protection, so we recommend that you consult the privacy policy of your smart device. This information exchanged with your smart device will consist of:
- A token or identification code for the authentication of your MPA user account, so that you do not have to enter your username and password every time you want to use this functionality.
- The actions you request from your smart device to MPA (e.g., activate the alarm, take a photo, etc.)
- Security events that you request to be read by your smart device.
Likewise, MPA's service providers, with whom this entity has contracted the services of (i) professional advice, (ii) administrative management, (iii) installation and maintenance of systems, (iv) incident management, (v) hosting (vi) logistics, (vii) marketing (viii) digital services, (ix) marketing and (x) collection management may access the data of MPA's customers
Service providers may be located in countries with a level of data protection not comparable to that of Europe, although MPA will have the appropriate guarantees to carry out such international data transfers. You may obtain a copy of these warranties by sending an e-mail to the following address: dpo@movistarproseguralarmas.com.
5. Data retention
The storage period of your data will be determined according to the duration of your relationship with MPA and the legally established periods. In this sense, the criteria that MPA uses to set the retention periods of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and normative guidelines, as well as the operational requirements of MPA related to the correct management of the relationship with the users of the Platform.
In particular, your data will not be kept for a period of more than six (6) years from the end of any possible contractual relationship between you and PROSEGUR, the previous period having been set in accordance with Article 30 of the Commercial Code, with the exception of images and, where appropriate, sounds, which are captured by systems that will be kept for a maximum period of thirty (30) days. as established in art. 22.3 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights.
Notwithstanding the above, in the event that there is an ongoing procedural procedure in relation to you, your data may be kept for the additional time necessary until a final court decision is obtained.
6. Your data protection rights
You may contact MPA whenever you deem it necessary, and you may exercise your rights of access, rectification, deletion, limitation, opposition, as well as the right to portability of your data and not to be subject to automated decisions, by means of a request addressed to MOVISTAR PROSEGUR ALARMAS, S.L. at Calle Herberto Gut 12, 28007, Madrid (Spain), or to the following email address: protecciondedatos@movistarproseguralarmas.com. Likewise, you are informed that you may revoke the consents granted whenever you wish, by contacting MPA, at the address or email indicated above.
Finally, if you would like more information about your rights in terms of data protection or need to file a complaint, you may contact the Spanish Data Protection Agency, with registered office at Calle Jorge Juan, 6, 28001, Madrid, in order to safeguard your rights.